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Please visit our Cookie policy for more information.

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These cookies allow the Controller’s web application to remember choices you make while browsing and/or using the application (such as your user name, language or the region you are in) and provide enhanced, more personal features.

These cookies can also be used to remember changes you have made to text size, language and other parts of web pages that you can customize.

The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non Controller’s websites.

For reliable review of your order status, on-screen on the application, in real-time, and also for easy reordering, your data may be saved on your device, serving a cookie locally. View cookies.

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Privacy Policy

Last updated: 18/06/2025

1. Introduction

Company Legal Entity Name] (the “Restaurant,” “we,” or “us”) provides this privacy policy with information on how we collect, use and disclose personal information. This Privacy Policy describes our practices in connection with information that we collect through:
  • The food ordering website from which you are accessing this Privacy Policy (the “Website”);
  • Email messages that we send to you that link to this Privacy Policy or other communications with you; and
  • Offline business interactions you have with us.
Collectively, we refer to the Website, email messages, and offline business interactions as the “Services.”

2. Personal information (PI)

  • Order Information such as the order placed, the delivery address and any other Personal Information included in order
  • Payment Information such as credit or debit card details
  • Device Information such as IP address, a cookie ID on your browser, and other information about your device, such as browser, device type, operating system, the presence or use of ‘apps’, screen resolution, or the preferred language.

    3. Collection of PI

    We collect [insert personal information collected here, e.g., version of web browser, IP address, time zone, cookie information, and how you interact with the Website] to load the website accurately and perform analytics to optimize our website.

    4. Use of personal information

    We and our service providers use Personal Information for the following purposes:
    • Providing the functionality of the Services and fulfilling your requests.
    • Providing you with our newsletter and/or other (personalized) marketing materials.
    • Analyzing Personal Information for business reporting.
    • Aggregating and/or anonymizing Personal Information

    5. Disclosure of personal information

    We disclose Personal Information:
    • [Insert any vendors or service providers or third parties you share or disclose personal information to]
    • To Oracle, the provider of the Oracle Restaurants eStore platform. We use the Oracle Restaurants eStore platform to manage order taking, our marketing campaigns, and to generate aggregated analytics information, as described above.

    6. Security

    We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. If you have questions about our security practices, please notify us in accordance with the “Contacting Us” section below.

    7. Rights and access

    Your rights regarding our use and disclosure of your Personal Information.
    You have rights regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from:
    1. Receiving marketing-related emails from us. If you no longer want to receive marketing related emails from us on a going-forward basis, you may opt out by: […]
    2. Receiving marketing-related text messages from us.  If you no longer want to receive marketing related text messages from us on a going-forward basis, you may opt out by: […]
    We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.
    How you can access, change, or delete your Personal Information.
    If you would like to request to access, correct, update, suppress, restrict, or delete Personal Information, object to or opt out of the processing of Personal Information, or if you would like to request to receive a copy of your Personal Information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordance with the “Contacting Us” section below. We will respond to your request consistent with applicable law.

    8. Retention period

    We retain your Personal information for [appropriate time period for the purposes listed above]

    9. Sensitive information

    We ask that you not send us, and you not disclose, any other sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic or health characteristics, criminal background, or trade union membership) on or through the Services.

    10.Contacting Us

    [Full legal name of entity that operates the Restaurant], located at [full address], is the company responsible for collection, use, and disclosure of your Personal Information under this Privacy Policy.
    If you have any questions about this Privacy Policy, please contact us at [EMAIL ADDRESS], or: [POSTAL ADDRESS]
    Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

    11. Updates to this privacy policy

    The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. The most up-to-date version can be found on the Website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example, via a pop-up notice or statement of changes on our website)